Privacy Policy

This Privacy Policy describes how KennethHome collects, uses, stores, protects, and shares your personal information when you visit kennethhome.com, browse our quilted table topper collection, sign up for our newsletter, create an account, or complete a purchase. We value your trust and are committed to handling your data with the same care we put into every stitch.

Information we collect falls into two categories: information you voluntarily provide and information collected automatically. Information you provide includes your full name, email address, shipping address, billing address, phone number, order history, payment details (processed securely by third-party payment gateways), and any correspondence you send to customer@kennethhome.com. If you submit a product review, we may collect your display name, rating, review text, and optional photos. Automatically collected information includes your IP address, browser type, operating system, referring URL, pages visited, time spent on site, clickstream data, and cookie identifiers.

We use your information for the following purposes: processing and fulfilling orders, sending order confirmations and shipping updates, responding to customer service requests, preventing fraudulent transactions, improving website performance and user experience, personalizing product recommendations and content, sending marketing communications if you have opted in, and complying with applicable legal and regulatory obligations. KennethHome does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating our business, including payment processors, shipping carriers, email marketing platforms, analytics services, and fraud detection tools. These partners are contractually obligated to use your data only for the specific services they provide and to maintain appropriate security measures.

Cookies and similar tracking technologies enhance your browsing experience by remembering your cart contents, saving your preferences, analyzing traffic patterns, and enabling targeted advertising on social media and search engines. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain site functionalities, such as persistent shopping carts or saved favorites. We do not store sensitive payment information in cookies; all payment transactions are processed through PCI-DSS compliant gateways.

Marketing communications are sent only to users who have explicitly opted in during checkout or through our newsletter signup form. Every marketing email contains a clear and easy-to-use unsubscribe link. You may request access to the personal data we hold about you, request corrections to inaccurate data, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing, or object to certain processing activities by emailing customer@kennethhome.com. We will respond to your request within the timeframe required by applicable privacy law, typically within 30 days.

Data retention periods vary based on purpose. Order records are retained for accounting, tax reporting, warranty, and dispute resolution purposes, typically for a period required by local law. Customer support correspondence may be retained to improve service quality and train our team. Analytics data is generally aggregated and anonymized after a reasonable period. We implement industry-standard security measures to protect your data, including SSL/TLS encryption during transmission, restricted access to personal data on a need-to-know basis, regular security audits, and secure server infrastructure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

KennethHome is not directed toward individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data without parental consent, please contact us at customer@kennethhome.com, and we will take steps to delete such information where required by law.

In the event of a business transition such as a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data becomes subject to a different privacy policy. We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of kennethhome.com after changes are posted indicates your acceptance of the updated policy. For any questions, concerns, or data rights requests, please write to customer@kennethhome.com. KennethHome, where your privacy is treated with the same respect as your dining table.